I had a beef: a chewable, squeaking dog toy I bought there three days ago was destroyed (the squeaker chewed up and the covering fabric torn).
The animal that did this?
My 5-year-old, 25-pound bichon frise Michael Jackson.
He's an adorable but destructive little thing.
He obliterated the $7.95 toy in just three days.
At first, when I complained, the store manager said there was nothing he could do. He added, parenthetically, that his own dog destroys Petsmart's toys in as little as 30 seconds.
"Then why are you selling a whole aisle full of defective toys?" I asked.
He mumbled something along the lines that I didn't have my receipt and even if I did, there was nothing he could do.
But I reminded him that I spend a chunk of money at Petsmart every month.
"I know you do. I've seen you in here a lot," he replied somewhat nervously.
"You need to make me happy," I countered. "You HAVE to make me happy."
Long story short: I appealed to his supervisor. She agreed to let me pick out a new (replacement) dog toy at no cost.
It pays to go up the line. Also pays to remind them that you are a good, long-time paying customer.
Guess I should be a consumer advocate.
Speaking of dogs, that's Michael Jackson (he of the toy-chewing, destructive ilk) in the photo with this blog post.
Also speaking of dogs, my favorite commercial on TV right now stars a dog who lovingly encourages his owner to drink responsibly. Turn up your sound and enjoy:
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